carol McGarry

Review of Stein Eriksen Lodge Deer Valle...

Have been to Stein many times and each time it s s...

Have been to Stein many times and each time it s service and amenities go downhill. Bellman and car valet almost put their hands in your pocket to get a tip and the grand suite , Jr suite and regular room all had issues this visit. The list of basic maintenance issues to terrible housekeeping. Also check their guaranteed 4pm checking. Not one, not two, but all accommodations were not ready until after 4:30pm.
Note-if you check out late and go a minute after 2pm you are charged for the day. We, however, were only compensated for only one unit for the late check in.(only after we had written a letter to the manager) At paying over 4,000 a day to this lodge for a place to sleep there was was no feeling of accepting responsibility for the poor treatment of our family. OH we received a case of water.
After investing a couple of million in the amenities I feel it is fluff with no substance. 5 star is a very big stretch to call this establishment. It is nothing more than a holiday inn on the hill. Save your money.