It probably depends who the specific project manag...

It probably depends who the specific project manager is who is assigned to your building, but in my experience, neither of the two individuals who was in charge of my condo building, ever provided adequate service. Emails take many days to be responded to, and when they are, the issues are rarely dealt with. Dates are never given as to when any work will be completed, so there is no accountability. Some items carry over year after year to the following Annual General Meeting. As an owner it feels as if I have no control over what is being done in my own building, and yet we pay these property managers -- to do what? Simple communication could go a long way. If the relationship between condo owner and property manager was regarded the way it should be -- as client and employee -- things might be different.