Dropped my car for its appointment for New Your in...

Dropped my car for its appointment for New Your inspection. This should take no more the 30 min. I received a call that my car had a repair needed, did I want it repaired. I authorized the work to be done. Two hours latter they told me it was not my car that required the repair, and my car still required the inspection. So it took two and a half hours for a simple inspection.

Next day I noticed my cars maintenance and key light came on, also car leaking something. Called and spoke to my assigned costumer service rep.(CSR) I was told sorry please come right in that day. Explained I could not because I take care of family member. Was told fine drop in when you can. Dropped my car off a few days latter. Another new CSR helped me, I ...again explained I was concerned that when my car was in for inspection may have work done on the car that was not required, due to the fact my car was now leaking something and maintenance light now on. I was told the light might be on because could be time for oil change. I asked could they please confirm that or different reason. CSR said they would have my assigned CSR (ACSR) call when they returned from lunch.

I called back 20 min after my ACSR should have called. ACSR was extremely curt with me they where never told to call me and nothing had been done on my car in the hour and 20 min. Because I never made an appointment to have maintenance done. I was shocked and upset that they had still no clue why I bought my car in. I explained you are the one who told me to just come by, and I did not authorize maintenance to be done. Needless to say they do not pay attention to what you are telling them.

ACSR called me back ,car ready no leak. Went into service department first CSR that helped me said they changed battery in key fob at no charge and car was fine. Went to the parking lot to my car , maintenance and key light still on. Drove car back in service department. Same CSR said oh I can get rid of light. Not sure if the key Fob received new battery. So we had to wait yet another 15 min for my ACSR to ask if they replaced the battery. I was told by my ACSR no I did not place a battery in it. Told me to follow them had to replace a battery. Then I paid for the battery that my other paper work had stated no charge.

So the paper work said my car was completed and battery replaced. And my ACSR said my car was ready. Yet the key fob still required the battery ...and I had to wait yet again.

Very sad no one seems to no what is going on in their Customer Service. No one will go the extra step. I was so upset I had to go back into the service department because my car still had the same issues I went there to have addressed.