I have been a lifelong JW Marriott fan and always ...

I have been a lifelong JW Marriott fan and always take great pleasure in their outstanding service, amnesties, and staff. I have been referring people to their resorts for quite some time now; however, after experiencing this location, I can firmly state I will not be returning. To start, they moved us three separate rooms in a matter of a day due to spotting unsanitary things such as cockroaches and lack of cleanliness.

Furthermore, after addressing the issue upon checkout, I was greeted by their manager Jonathan that had the audacity to berate me in front of other guest in the lobby. Henceforth, his lack of cordialness and poor attitude shows the lack of professionalism and the low standard they hold their employees let alone managers to.