Took 5 months to settle my claim for a small fire....

Took 5 months to settle my claim for a small fire. Had to hire someone to help me get my money. Was a customer for almost 20 years with only one claim long time ago. Now, they are one of a few who aren't giving any refunds to policy holders for their cars sitting in the garage for 2 months. Loyal customers are forgotten. How's that for appreciation.