Renaissance Houston Hotel

Renaissance Houston Hotel Reviews

3.7
S

Stuart Fox
Review of Renaissance Houston Hotel

3 years ago

AWFUL customer service!! Thermostat was broken in ...

AWFUL customer service!! Thermostat was broken in room....complained 3 times in a four day period and the issue was never resolved, nor did they offer to change my room. Furthermore, they charged the wrong card, and were far from apologetic or accomodating in getting the issue resolved. One of the worst hotel experiences I've ever had. DO NOT STAY HERE!!!

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