P Jay

Review of Omni Hotel at CNN Center

Let me preface this review with the fact that I've...

Let me preface this review with the fact that I've never stayed here so I am giving 3 stars just off the fact that its downtown Atlanta which I have stayed at before and I know how central and convenient the area is. I was thinking about staying here as I normally ALWAYS stay at the M Marquis near by...I wanted to give Omni a shot, so I called and got a somewhat rude, "attitudish" disinterested employee on the line who didn't really answer my questions and rushed through the phone call. I plan my trips meticulously, so I needed a couple of additional questions answered as the website was vague on answers, one being the daily incidental charges which I like to know the amount before booking. (I don't like surprises while traveling)

Although I phoned in and reaching a live person is becoming more and more antiquated these days.. FIRST IMPRESSIONS are everything! I was kind of turned off and called my ole reliable M. Marquis and of coarse reached a live rep who answered all my questions in detail and had a great up beat phone personality.

I wont hold this against Omni, as this was just an observation of a seasoned traveler. I will try booking here again in the future. With ever rising rates and prices as a consumer, I think I speak for the majority when I say everything counts when I'm paying for it.