JAMES CLARK

Review of Crystal Clear Pools & Spas

The worst experience ever, had gunite pool install...

The worst experience ever, had gunite pool installed 3 years ago. While still under warranty, I noticed the concrete decking was settling bad, coming off the tile, causing severe trip hazards around back side of pool. Butch stated they would correct the issue, they wanted to let it settle more, that was over 2 years ago. Zero communication from Butch or Jeff. How do stay in business with this kind of customer service. I got 100's of pictures showing their terrible work. It is embarrassing to have family and friends over and seeing the shape the pool is it. Entire backside of pool has gaps in tile and concrete! Also forgot to mention, broke up my driveway and sidewalk with their equipment, even though I had purchased all this plywood to protect it from cracking, did not need it, did not care, not their problem! Hopefully, Google will remove this sorry company from their list of recommended pool installers!