Upsold at the ticket booth and wasnt given instruc...

Upsold at the ticket booth and wasnt given instructions on how to redeem extra venues.

On the way out asked for a partial refund to reflect that we only had a general admission experience and was met with unprofessional management that refused to partial refund the upgraded price and instead kept telling us to go back in and redeem them even though I explained we had two exhausted children under age of 2 that were ready for sleep.

Not impressed with the customer service from the management team, many better zoos out there and will skip this tourist destination in the future.