Myself and my daughter were interested in adopting...

Myself and my daughter were interested in adopting two little hamsters that were on the website so we called to make sure they were still available. I left a message and a lady called back saying they WERE still available but that she couldn't hold them for us. I told her we live in a different town about 40 miles away but we would head up there after work, which would have put us at the building about 2 hours after I talked to her. She "recommended" (not "required") us to get there before 5:00 pm so they would have enough time to do paperwork, etc. without going past closing time, which is 6:00. She didn't say they would lock the doors at 5:00 (or sooner)! So we sped up there as fast as we could safely go - traffic always an issue on I-25 though, especially around rush hour. We got to the doors at 5:02 and they were locked. A girl came to the door and informed us "they were done for the day". She was not kind, nor empathetic that we drove from a different city, simply was rude. I wish I would have gotten her name. She kept repeating over four times, "We are done for the day." I guess they don't make exceptions, even though I had called and spoke with a different worker just a few hours before. Her solution was to come back on a day I don't work - I explained that I work Monday thru Friday and I would run into the same issue again. Besides, I WAS THERE BEFORE 6:00 pm, official closing time! So is the public just to assume that the regular hourly workers get to make the decision to close whenever they want? How is a traveling person supposed to know this, especially when 9 times out of 10 when you call, you don't get an answer right away so there is no real time information. I thought their first priority is to place animals in safe, loving homes but obviously, they do NOT go above and beyond to do that. Terrible attitude and terrible customer service. Unfortunately, it's where the animals needing a home are and we have no choice but to deal with their poor business practices. Lame.