Poor poor costumer service !!! My client purchas...

Poor poor costumer service !!! My client purchased tickets 2 days before that little storm we had !! The day after the storm my client went with staff and unfortunately they were closed I ve emailed 7 times to get a refund back !! I reached one person and she said she doesn t deal with that department but took out names any ways and she said no need to call back they will refund well it s be little over 3 weeks and no refund this is very sad how they take money and don t refund I wouldn t bring my family here !!