Barry Niemann

Review of RC Willey Home Furnishings

Disappointed in the folks here. Ordered a couch wi...

Disappointed in the folks here. Ordered a couch with the understanding that it would arrive in store for pick up the next day. The will call person told me the sales guy failed to put the date in and the sales guy told me the cashiers should have put the pick up date in. As a customer I don t care who was supposed to do it, I just wanted the couch on the day it was promised.

I asked for delivery to make up for the error and the will call person told me they don t have delivery drivers at the Layton store? The sales guy was happy to listen to me but was unable or unwilling to make it right besides telling me that it will available to pick up another day later.

I understand mistakes happen but I d expect the company to step up and make it right.