Milana Gamage Review of Ceylon Intercontinental Hotel ...
I have to say I really enjoyed The Kingsbury servi...
I have to say I really enjoyed The Kingsbury services until last week where I went there with my mother and asked the food and beverage manager Dilshan to recommend a restaurant for lunch. He recommended the seafood restaurant and instead of letting us choose what we wanted he just started ordering whatever he tought was going to be good. Unfortunately it turned out that it was not cooked at all the way we wanted. We were looking for a light meal but ended up having a very oily one. Scallops were deep fried, and the salmon salad was full of mayonnaise.
During the meal, we heard a waiter saying out loud "Do not put a discount on their bill" to another waiter. Now we never asked for a discount but hearing something like this in such a place is inappropriate and insulting!
I don't mind paying the price for something but when this was not what we wanted in the first place it is pretty disappointing. Even more so given the final bill. Your food and beverage manager is very unprofessional.
We are really disappointed and do not think we will ever come there again.
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