It was my first time at Hotel Dupont and I had hea...

It was my first time at Hotel Dupont and I had heard great things about the hotel itself and the service.

I was there for the afternoon tea on Wednesday. I tried calling multiple times during the week to get a reservation but no luck. I called Wednesday afternoon and spoke to a lady who told us that they had openings for 3, 315, 330 and confirmed us for 330pm.

We showed up and walked to the Brandywine room and no one was there. We walked to the back of the restaurant and it was empty. We couldn't find a host/hostess to help us so we went to the front desk and ask Mohammed, at concierge, for help. He was also surprised and tried to get us help. We waited about 20 minutes. He called the same lady we had spoke to and she told him, she had misspoken and forgot there was no afternoon tea the day of our reservation. The manager was at a meeting so we couldn't talk to her. No apologies were given and we had to leave.

We traveled 45 minutes for this so our afternoon plans were completely ruined. For an iconic hotel, the customer service and professionalism was abysmal. I will not be returning to this hotel.