Lee Gilmore

Review of The Lodge at Copperhead

DO NOT STAY AT THIS FACILITY. Even though the fac...

DO NOT STAY AT THIS FACILITY. Even though the facilities are great, the management/customer service is badly lacking and basically dishonest. Due to trike problems we had to leave before our reservation end date. We called the office at 0830 to tell them we were leaving but at that time of day there is no human being to talk to. So, we left a message telling them we were leaving and that we left the keys on a table in the cabin. We even called back later at 1630 to verify that they had received our earlier message. In spite of the fact they we provided a copy of our cell phone call log that clearly shows the 0830 call, they claim they never got it and that the 1630 call was, in fact, the time we canceled our reservation which is well past their check out time and ,therefore, no refund is possible for the day. I might add here that during our reservation making process we made several calls to them, always got an answering machine, and never got a call back. Further, it is a shame that they will not take my word as a retired U.S. Army Colonel that we make the 0830 call. So, if you want nice facilities to stay in the Lodge if fine. BUT, IF YOU MIGHT HAVE TO RELY ON HONEST MANAGEMENT/CUSTOMER SERVICE FOLKS TO DEAL WITH, STAY AWAY FROM THE PLACE.