Gennaro Marzocco

Review of F.C. Kerbeck and Sons

Bought my Acadia here. It is less than 2 yrs old w...

Bought my Acadia here. It is less than 2 yrs old with 19k miles on it. The car wouldn't start due to a dead battery on 12/11/19, leaving my wife and child stranded while out. A good samaritan jumped their vehicle for them and she drove home. I immediately called Kerbeck who stated their next service appointment wasn't available until 12/16/19. I asked for a loaner, in which the answer was no I could not get one for a job that small. I asked to bring the battery in myself to get it exchanged in which they said no, that is not possible because their service department doesn't have a battery tester?! Basically we would be without our vehicle for 1 week and they didnt care.I pleaded and after a long hold, was told to remove the battery myself and bring it to Pep Boys to get tested and if it failed, to bring the battery to them to get it replaced. Well I did that and the battery failed. I brought them the battery, which also stated on it "42 month free replacement" and told them my story. They acted as if I never called, all while I heard the person I spoke to in the next room talking to more customers on the phone. After a brief conversation with a parts employee of very few words, he stated I would have to leave the battery with them for two hours while they tested it on their own battery tester. Oh now they have a tester! I left the battery, called two hours later, in which I was told the battery failed and to come in to receive a replacement. I went back, the man of again very few words pointed to the new battery on the counter, I asked if that is mine, he shook his head yes. I asked for a receipt, he told me no I could not get a receipt because it was just being replaced. I just wanted some kind of documentation as I have on all of my vehicles. He proceeded to tell me I shouldve waited for a service appointment if I wanted to get a receipt. I gave up and walked out with the new battery. Moral of the story they'd rather give you the run around and hope you just go and buy a new battery yourself at the store rather than dealing with them. This was a shame. The 5th time this Acadia has left us stranded due to electrical issues. Would've left just 1 star but hey I did get a new battery so I guess they deserve 2. Steer clear!