Ben Rhoads

Review of Toyota of Garden Grove

Scheduled a service maintenance appointment. When ...

Scheduled a service maintenance appointment. When i arrived the service department was overwhelmed with vehicles waiting to greeted much less serviced. I was told a service representative would be right with me and to wait in my vehicle. 20 minutes goes by and still no contact with a representative. At this point upset and stressed out i went in search of a manager ro which i was told he wouldn't be there for another 10 minutes. So to make this story short I left and went directly to another dealer just 6 minutes away and was immediately greeted and service was written up within 5 minutes of getting there....what a difference!!! Thank you Elmore Toyota!!!!!!