The food was AWESOME!!!! However... I visited this...

The food was AWESOME!!!! However... I visited this afternoon w/ a party of 13. We let them know in advance we were coming. We also knew what we wanted to order before arriving. The customer service by our waitress Lisa was horrible. Upon sitting down she didn't even ask what we wanted to drink and proceeded to pour us water. She said she was learning a new system and to bear with her. When the food came out, someone by the name of Crystal brought it out AND brought out everything else. Lisa never came back. Crystal addressed all of our concerns and brought us anything else we needed. She was bringing out everybody elses food at all the other tables too. Lisa showed back up near our table after we were mostly done eating and someone else part of the party asked if she could bring our checks and Lisa responded, " I was" and didn't return for another 20 minutes. Someone had to actually pour their own refill of water. When we spoke to the manager, because she had brought out an dessert, she was very nonchalant about the bad customer service and we wanted to know if we could tip Crystal and she said since she wasn't in the system she we couldn't tip her on our checks. When our checks finally came we told her that we aren't paying her a tip and we wanted to tip Crystal she got an attitude and she said she had to redo the checks, but she returned in 5 minutes. But it initially took her 20 minutes *confused* Too many other things went wrong w/ the orders of the others. I don't know if I will be back and if I do I don't want her as my server.