A couple things I was not happy about.

A couple things I was not happy about.

#1. Our pre-approval rate apparently was not locked when we first shopped here like I was led to believe. Come time for the estimated costs, my interest rate was almost a full 1.75% higher than expected. We were able to negotiate this down by comparing numbers with other lenders eventually but I was stunned.

#2. You are forwarded to multiple people within the agency. With this comes mistakes and they are never in your benefit. We had an issue where out first estimated closing was all situated. After inspections and coming into closing, we were about to sign another estimation document when I realized the closing costs were another $4,000 higher than they should have been. They never gave me a great explanation for this other than they made a mistake.

Conclusion:
Their customer service is good, they respond quickly, and it is nice to be able to go in and look over the documents with a person face to face in order to get better explanation. This being said, you NEED to have a family member or friend go over all the paperwork with you. Double and triple check the figures because the mistake will never be in your favor and I have no doubt I would have paid 4 grand extra along with having a higher interest rate if I hadn't done the things I did.

Good luck.