When receiving a quote about service, question the...

When receiving a quote about service, question the labor charge in GREAT DETAIL! I was charged $1530 for labor based on my service quote. When I emailed for details, I received a phone call within 15 minutes from the sales rep. He explained it was for two days with two techs based on the need for extensive multi-floor drilling from attic to basement with extra wiring having to be run based on length of service need. On day of install, one tech arrived. I asked where was the others on the team? I was told that only one installer was required. After reviewing the property, the tech said that most of what was listed on the work order was unnecessary and floor drilling would not be needed. Then I was told that the job would be for one day, not two. The tech arrived soon after 9:00am and was done by 3:00pm with time for lunch. About 6 hours work. My labor quote was for two days and two techs. So, that comes to around $250 an hour at a grossly misrepresented charge. When I contacted the sales rep, his only reply offered a small discount on future services and a refusal to adjust the labor charge. Attempts to discuss with the General Manager were just as dismissive. It was nearly 30 days to get a response from the manager and that was nothing more than a refusal of conversation as well. A direct quote We have nothing more to talk about. You may contact the State Attorney General s Office of Consumer Affairs to register a complaint. Be sure to reference our PA State HICPA Registration Number PA005693 when you do to speed the process along.
I would highly recommend not going with Altronics. If you do, make sure that the labor portion is line item entered in writing with every detail listed to make sure you don t get taken advantage of as well.