Darlene Branham

Review of MetroCare Home Medical Equipme...

I am very dissatisfied with this company. It has b...

I am very dissatisfied with this company. It has been about three weeks since I first contacted them to get a wheelchair. My doctor's office faxed the request to Metrocare. My doc's office got a response that the order was received. I called Metrocare several times to check on the progress of the request for a wheelchair. I was advised that the doc's office neglected to complete the documents twice. Fast forward through two post-op appointments when my doc's assistant showed me the various communications from Metrocare. First one page was received, several days later 4 pages came from Metrocare. Then on Feb 11 at the 2nd post-op visit, the assistant advised that they had received 6 pages to be filled in, which was completed and sent back to Metrocare. That afternoon I called Metrocare and was told that the claim had been submitted to the insurance company. Jan 17, Sandra with Metrocare called me to report that the insurance company had approved the claim and told me how much I would owe, but also informed me that the doc had not requested an elevated leg rest. (When I first contacted Metrocare, I explained that I needed the mentioned attachement.) I was informed that more papers would need to be sent to the doctor's office. I then told her that I would contact the doctor's office. I since talked with my insurance company and was told that the claim had only been received on that day, January 17. I called Metrocare today and left a message that I would not be using their services and also informed my insurance company. Very poor customer service. I will never recommend this company to anyone.