DO NOT STAY HERE! I wish someone warned me before ...

DO NOT STAY HERE! I wish someone warned me before we went last week. The only reason I gave them 2 stars was because the restaurant and lobby staff are very nice.
We checked in early, dumped our bags, hit the restaurant and then the beach. On the way, we asked for bath towels to be brought to our room (there weren t any). A few hours later, tired, sandy and hungry we got back to our suite ready to shower and get dinner, but there still weren t any towels?! That s when we started looking around.
The first thing was the remote to the TV. A. There was only one, but 2 TVs? B. It didn t work and C. It was filthy inside of a clear plastic bag that was also dirty.
Then I noticed that the furniture was covered in dog hair and was visibly black on the edges from use. I even found dog food in the bedroom.
I realized that my kids feet were black from walking on the floor. My husband checked the bed and realized the sheets were stained with what looked like black grease and appeared to have never been changed. I say on the bed and noticed that I could see the outside bc the weather stripping was gone. This meant that the smoking corner created by someone next to our room would send cigarette smoke into our bedroom?! I could go on but the gist is, the room was DIRTY!!!
We decided to leave and I went to the lobby. I explained to the gentleman at the desk what the issue was and that we would be checking out. He agreed and stated that we didn t need to worry about any charges. I told him that we d charged a $20 umbrella to the room and I d gladly pay for it. He said not to worry about it.
We went next door and found another room, salvaging our vacation.
You can imagine my surprise when a few days later the GM texted me to ask how my stay was. I told him we d never stayed there and relayed the information. He told me he would look into it and get back to me. That is the last time I have heard from him. I have called, left voicemails, text messages to no end. I finally had to dispute the charge with my CC company.
When we checked in there were several unhappy guests in the lobby complaining about service and cleanliness and asking for the GM, and I should ve just turned around and left but I foolishly thought it would be fine.
Do yourself a favor and stay somewhere else until they get their act together.