The property looks amazing from the outside, the s...

The property looks amazing from the outside, the staff is Just amazing. The water park and the food were perfect.
Our check-in was supposed to be at 4:00pm. Unfortunately, we were asked to wait in the lobby With two kids (1year & 6 year old) till 6:25pm as they were cleaning the room???! The towels were clean and beds very comfortable. The kitchen was fully equipped which was perfect for the family with kids.
Our town house sanitation pipe had a very unpleasant smell which put us uncomfortable for two nights. We found a cockroach inside. The 3rd night, we were transferred to another town house which suffered from the same sanitation pipe Stinky smell. Very disappointed of both villas.