Kelley Manning

Review of Renaissance Ross Bridge Golf R...

Our reservation was made in Feb for a month later....

Our reservation was made in Feb for a month later. We arrived one hour after checkin due to 2 wrecks on interstate. Upon arrival told only had handicap room and can't use luggage cart unless pay bellhop. As I stood on sidewalk with luggage no one ever offer services, yet greeted other guests that drove up. When I asked for cart it was denied and told hotel policy didn't allow me to use a. Cart. The shower floods the bathroom, fridge broke and phone doesn't work. If you come here, better really love golf and bad service. I could go on, but think you got the drift.