Aracely Chavez

Review of SpotHero

SpotHero is truly a hero in their own right. I rec...

SpotHero is truly a hero in their own right. I recently used their app to park closer to work when the temperature was below 0. Unfortunately for me, a week prior to that day I had changed the license plates on my car, but failed to update them in the app. After a long day of work, I came out to notice my car was missing. It had been towed! I immediately called the towing company who suggested I call SpotHero to see what they could do to help out because the towing fee was $200. Once on the phone with SpotHero, I spoke to Gabi who not only demonstrated great remorse, but also offered to talk to the tow company herself. After talking with them, Gabi called me back stating that unfortunately the tow was valid because the towing company goes off of the plates that are inputted in the system and since I did not update them in the app they didn t match and it was thus towed despite having paid for the parking spot. She apologized for the inconvenience and requested I send over my invoice for the tow via email once I got my car out of the lot all while reassuring that there were no guarantees they d be able to issue me a refund or provide any financial support for the tow. At that point, just the fact that she even offered to have me send her the receipt was enough for me to appreciate SpotHero. I emailed Gabi my invoice which she then forwarded to her supervisor. Her supervisor, Renisha, contacted me within 24 hours stating that Spothero will be able to help out with a portion of the tow fee AND refunded my SpotHero charge for the day of the tow!!! All in all, this experience with their costumer service, while the tow was inconvenient and frustrating, was beyond anything I could have expected from a company. They truly listened to my ordeal and offered a solution that worked for everyone. I have been a loyal costumer of Spothero and this just solidifies my loyalty to them. I will definitely continue to use Spothero. Thanks!