Daniel Hance

Review of Metro Screen

I ordered a custom size screen for a sliding door ...

I ordered a custom size screen for a sliding door on 8/7 online. Did not receive the order until 8/24. While I was impressed with the quality of the frame as I was assembling it, when I got to the screen material I found they sent me 36" material for a 49 1/2" wide CUSTOM door. When I called, the service I received for their mistake was POOR at best. I was assured the right screen material would be shipped to me in 3 business days. Today marks one full week without the replacement screen and when I called they said it's scheduled for 9/5 delivery. Don't expect them to want to go out of their way to help you if they make a mistake!! And forget about customer service.