I had not planned to leave a review but I was sent...

I had not planned to leave a review but I was sent an email from Bob Utter Ford asking me to post a review so here it goes.

Bought the truck a year prior to the bad experience. Had been to the service dept 6 previous times with only minor issues in service - this was my 7th trip to their service dept in the last year.

I dropped off the truck on a Thursday morning and requested service (specifically asking that ALL service due at this time be performed) and I also asked that the do some repair work to various other items. Told them I would need the truck back no later than the following Monday. Was lead to believe that would be more than enough time. I actually figured they'd finish my truck sooner or at the very least I'd get a call to discuss any issues or decisions by Friday or Saturday but I heard nothing from them. Called Monday morning asking the status of my truck only to be deceived on the first call making it sound like the guy who does the front end work hadn't been available and they would need to call me back. So based on that call it sounded like that's all they needed to complete of all the requested service. When they didn't call back as I was told would happen, I contacted them again (45 minutes later) and asked how much work had been done they admitted they had done nothing at all to my truck. I got all the excuses but it appeared to me they had just forgotten about my truck until I called. I hate being deceived. Then when I showed up at the dealer they referred to me in my presence as an "Irate customer". Well, I'll have to admit when I heard that comment I did get upset. No furniture was tossed, no one was cursed out, and no threats were made. I had been lied to and then offended as I asked to talk to a manager. They really made me feel like all they wanted was to get me out of their dealership as fast a possible and be done with me. We agreed to work on the truck because I needed it for the next day. 1 of the items I asked to be repaired was not because they didn't have time since they had let 3 work days pass without touching my truck and they also didn't preform all the scheduled service on my truck that was due at that time. When I picked up my truck, the service advisor and manager that promised me they would get this all taken care of and make this right couldn't be found. So I've purchased a new truck and spent almost $1600 on maintenance over the last year to be treated in the way I was. It's like all of this was my fault and they simply wanted to get away from me as fast as possible. I've heard nothing from the management as far as a follow up and it's been over 2 weeks since this happened. I guess I've spent my last dollar at ole Bob Utter Ford. I hope this was an isolated incident. I'd hate to think they treated everyone this way. Poor costumer relations and poorly handled the entire situations from the beginning. I may be mistaken but I don't recall hearing an apology from the Service Tech that screwed this whole thing up. It was a very awkward & uncomfortable experience I don't wish to go through again.

UPDATE: After many weeks no follow up from the Service Tech that forgot about my pick up and let it set for 3 full work days until I called and then used deceptive tactics to try and minimize the impact of their mistake , No follow up from the so called manager that was going to "personally oversee this job and make sure everything is taken care of." They just removed me from their mailing list and walked away from this issue. Folks I bought a brand new truck and spent every dollar on this truck at Bob Utter Ford up to this point. I guess if I had given 5 stars I'd be a great guy, Instead I'm the guy who spoke the truth about a bad experience only because I got no reply or follow up. Would have love to have come here and edited this review to a better rating and raved how they stepped up to correct the issue but that did not happen. So much for that speech they gave me how they run toward problems, not away from them. I expected more from Bob Utter Ford.