Ashley Santana

Review of Lyndsey Roberts Photography

Waste of our time and money, very disappointed wit...

Waste of our time and money, very disappointed with our wedding photos and horrible customer service! This review is long overdue, I just couldn t find it in me to write it because I did have so much anger with the outcome of our wedding photos. I would write out our whole situation in detail but it would be a very long read, so instead I am going to bullet point what happened to us. The pictures that they took of our wedding didn t capture the moments. When you look at your wedding photos you should be able to re-live that day or moment as you look at each picture and when I look at our wedding pictures I get so upset because they are that bad! Why you shouldn t use Lyndsey Roberts as your wedding photographer.

-Told us what we wanted to hear-her customer service was very disappointing and felt like she was talking down to us
-Fake passion (seemed like she had interest in us and our wedding day)-she made us feel like we didn t matter after the first visit.
-Talked negatively about other customers in front of us
-Was not prepared for our wedding (I heard Lyndsey say to the other photographer at our wedding during post ceremony pictures say Did you bring the other lenses/flashes? No did you? ) They weren t prepared for the colder Florida weather either (she kept saying her camera wasn t working in the cold and it felt like we were so rushed through pictures because of it)
-On her cell phone a lot during our reception (we have video of it)

Let s talk about the photos!
-Our package we purchased was top 200 EDITED photos BUT we received over 300 photos in an album and only 5 were edited!!
-We had to speak up about her editing our photos because that s what the package included. Instead we received a lot of blurry and just horrible pictures!
-Not only did we have to go through every single photo and pick some that we wanted to make sure were edited but we also had to go in to her shop and show and tell her how to edit our pictures!!!!! FYI: we don t have one good picture of our first kiss...Not one straight on picture that captures that moment.
-Gave us story after story after story after story why our pictures weren t ready
-The lighting in all our pictures was so off...inside pictures all seemed too mush flash making us white as casper or no flash making it look yellow/blurry
-We didn t receive our pictures until 10 months later and let me remind you they were horrible!!
-Never responded to my emails and I ended up Facebook messaging her and half the time she didn t respond either

Please save your money and spend it on a different photographer...trust me it s worth spending more money on quality photos!!!