Ramita Bali

Review of Hilton Hotel,janakpuri,new Del...

We made a booking in advance for a big family gath...

We made a booking in advance for a big family gathering. On the day of the event in their restaurant, these things went wrong and their management couldnt handle anything:
1.April heat and ACs NOT working. When we complained(5th time probably, the manager went to his staff and started giggling about something. So prefessional)
2. Our reserved tables were occupied by other customers.
3. Warm water served to us in summers
4. Utensils breaking all around the restaurant. Kids could hold plates better.
5. Bad starters and overall food quality was terrible
6. We requested for a waiter to serve the elderly, which didnt happen.

Basic advice, if its an important event for you, dont even think about coming here. There are better places with basic human decency to serve u better.