We were there for a 4life research convention oct ...

We were there for a 4life research convention oct 11-16 2016.

we found upon arrival that the grand total (SENT TO US) of our stay was not the grand total because we had to add incidental charges. we budgeted for 3 rooms so we had to scramble to find an extra $750. incidental charges: is so 1990's please be more clear or just hid them in the rates.

we found that you they also charge for internet access!!! our first hotel in years charging us for internet access. charging for internet: IS SO 2004 or 2005 ....please do you really want those dollars at the expense of costumer happiness?

housekeepers were courteous and dedicated, good people there. front desk guy : limited in his options for creating happiness for a guest, give him small stuff he can do for guest recovery...some voucher to a drink or something..

bell services: focused on tips and fast but not quality service.
suggestion: retrain, sort, let go if necessary and hire better people as good people is not trained, they are found.
overnight parking at $35 per night: is so 1990's you offer convenience with parking but again why wanna squeeze every possible penny out of your guest?
will we stay again? highly doubtful.
will we recommend it? you can answer that by yourselves.
can you do better and still show profit? OF COURSE!