Natalya Kagan

Review of Macdonald Commercial Real Esta...

0 Stars! Absolutely unprofessional and rude repre...

0 Stars! Absolutely unprofessional and rude representatives. We were unfortunate to rent a place from them and really regret it - never had seen anything like that before!
We physically move in and next day noticed the smell of natural gas and informed Macdonald Company regarding the emergency issue. To which they did not act accordingly and sent subcontractor, named Mike, to check the leak. He called and said: I will come tomorrow To which we insisted for him to come the same day, because it s dangerous and we have 7 moth old BABY at home!!! When he arrived, he did NOT locate the issue and kept on arguing with us that what we smell is NOT natural gas smells like. Absolutely, he was not an inspector! So, we ourselves decided to call Fortis Gas to ask what to do in this situation, and they instructed us evacuate IMMIDIATELY, and wait outside for the emergency services to arrive. They were surprised that Macdonald Company failed to call them for emergency as soon as we notified them about the issue.
Fortis BC located 2 gas leaks!!!!!!!!!
After this, we decided to order full house inspection to make sure that there are no other issues. We paid for the inspection ourselves and provided Landlord s Representative with a LIST of things that needed to be fixed asap to accommodate our safety and comfort. To which we were told that we must give Landlord a reasonable time for fixing. AND we were NOT allowed to fix thing ourselves.
It's been 5 months since we sent them inspection report, and NOTHING from it was done until today! Even didn't care about rodents until I called and screamed at Jane that if she doesn't deal with it immediately, I will sue Macdonald company for negligence; cause rats are making it's way into a house already.
The ONLY think they really care about is MONEY! Be careful with that company, check everything BEFORE you get into a rent.
Now we ended up with terrible inconveniences and extra expenses , cause we decided to move out from that place, and it's not fun with a little baby!