Staff is completely unhelpful. When they shut off...

Staff is completely unhelpful. When they shut off your service due to a mistake (like you didn't realize that the auto pay was declining) then it can take 48 hours to reconnect. I thought we lived in the 21st century. Even for just every day questions they are curt and impolite. They also never give you the speed you paid for and always blame it on your router (even though when you connect directly with a PC it still doesn't help your speed.)