Our very first encounter with this boat tour's cus...

Our very first encounter with this boat tour's customer service was when were called several times a couple days before our tour to ask if we could present our tickets on our phones as we were camping and unable to print them. We called during business hours every time and our call was never answered. Not once.

The next experience was with a young staff member at the front of the ticket line. We simply asked him where we should go if we already purchased tickets online. And we only asked because the line to get tickets was very long and we were on a tight schedule. He was pretty short and somewhat rude with us as he told us we still had to wait in the ticket line.

It was a really pretty boat ride... However, there is absolutely no point in pre-purchasing tickets online. In fact, it held us up quite a bit and made us quite late. There was another family in front of us who bought there tickets online as well. There was no apology, or really any sort of customer service offered as the staff struggled to figure out what they would do with our digital tickets. Also, I understand that it was busy, and the staff members do this all day, but they were kind of rudely shouting at us to "fill in the holes" of the line, like cattle.

My suggestion would be to get with the times, make pre-purchasing tickets online worth it, or at least figure out a system to scan them efficiently so families don't get held up.