I came here in our anniversary with my husband for...

I came here in our anniversary with my husband for 2 nights. We arrived around 4 which is was later than the check in time. After waiting for 45 minutes they inform us that there is a problem with the pool.As there is a white color in the pool which will need time to clear but oh it s ok to swim in! The main reason for staying here is for the private pool experience. And to make us happy they will give us complimentary drinks! I m paying in thousands and they are giving me a 50AED solution. After having arguments with them they said they will offer us in upgrade ( which is misleading as it s the same size room) but in another corner of the hotel. And for them to get it ready, we waited for another hour for that room! They ruined the entire experience we wanted which is unacceptable in a 5 star hotel like the Ritz Carlton!