Jeff C Review of Advanced Orthopedics & Sports ...
My wife had a hip arthroscopy with Dr. Liu. He was...
My wife had a hip arthroscopy with Dr. Liu. He was fantastic from start to finish, as was his assistant, Tom. I can't recommend Dr. Liu highly enough, and would return to him for any major medical surgeries going forward. Friendly, knowledgeable and a great overall guy.
But I can't stress enough to stay away from Advanced Ortho and Sports Medicine. The rest of the staff, particularly the billing and finance areas of the business are incompetent and extremely rude. Long story short, we were told one thing regarding price and when the bill came, the price had changed dramatically. It appears that the person who gave the initial information was let go (exaggerating prices at best, completely dishonest at worst), but the billing department staff (an older woman who's name I cant remember) was always as rude and unhelpful as could possibly be. Headaches getting the insurance company and insurance consultants involved ensued and overall left a bad taste.
This place really needs to evaluate some of the administrative staff working there and make some hard decisions.
Comments: