Staff is slow and lazy. They never answer the phon...

Staff is slow and lazy. They never answer the phones during working hours. They supposidly take messages and relate it to case workers, yet the case workers take their time to call you back, if they call back at all. The most important thing to know is that YOU have to do your case workers job by reminding them of renewal appointments or be left to lose your benefits through no fault of your own. If your lucky enough to find out that they did not mail out or email you an important form, you have to call and find out what all that is about, as well as, letting them know you never even received it. Of course they will not believe you but if you caught it in enough time you may not lose your benefits. Do not try to contact supervisor, email instead, as they never return your calls, instead they throw you to your case worker again. Do not show up too early for your appointment, the front desk do not relate that info professionally and your left being ignored and passed over everyone else who showed up after you. In my case I thought it was normal to have to wait this long but the case workers all saw me there and only asked me if I needed something AFTER everyone else was seen and gone. They then proceeded to make excuses as to why my name wasn't given to the case worker. I would like to know where exactly the diversity at this department is. Through the years it's clear that they do more for a certain race and I honestly believe their incompetence is done on purpose to help get rid of your benefits.