Two years ago, wrote a letter about my dilapidated...

Two years ago, wrote a letter about my dilapidated power line to my home, but received no response from PNM customer service. I have lived in the home for thirty years and always paid my PNM bill on time, never late, always in full. My power line is about 30 years old as well and was frayed, with the insulation falling off and wires hanging down. Took photos of it and sent a second letter. No reply. I called them and asked them if they received the letters and when they could inspect the line. Customer service rep was rude and basically acted like I was a bother.

Now two years later and a storm with 50-60 mph winds hits the city. I have power surges in my home like crazy and four appliances get destroyed and heater transformer fried. I was scared of dying in an electrical fire. Called electrician and plumber. Electrician said this is dangerous to have that much power going into your home and spoke to customer service rep for me.

Finally, PNM sent out subcontractor to fix the line. I had to pay for heater repair and replacement of appliances. PNM does not care about you or your well being, and all their community service and awards are bs. They just want you to pay your bill while they neglect to trim trees and don't maintain the power lines.