Rebekah Haun

Review of Fenwick Inn

I'm from out of state and when I went to check in ...

I'm from out of state and when I went to check in they refused to let me due to the fact that I'm under 21. They refused to give me my money back or even a portion of my money back for another hotel. When asked if they could help us find another place to stay they gave little to no help giving us the name of one place and telling us to "call and see if the allow under 21." After checking the conformation email for the 21 check in policy it is all the way at the bottom and on the site it is in their policy section. The lady who spoke with me told me that they "understand that this is difficult because this happens to a lot of young adults and that she was very sorry." If this has happened to so many other young adults why is it not clearly stated on the first page that pops up that you MUST be 21 or even at the beginning of the conformation email, they should also add a please call and check to see if we allow under 21 check in so there is no confusion.