Trip on 21st October

Trip on 21st October

12 out of 10 to Kamal the tour guide and the driver Mark.


Majority of your guests are professional Indians IT consultants and not unemployed from the inner city.

Hotel had no AC and fan out of order and temperature was 32*C. I would have not selected this hotel as per their claim. They do not give hotel option but you are told where you stay.

Several guests telephoned star tour in the presence of the tour guide. They were told they do not guarantee fan working in the hotel. One guest said do you guarantee basic comfort at 32*C. No response.

Fridge and safe not working but the claim denied by star tour office.

Restaurant would not give yougurt to a child, run out of deserts for the children and do not give ice or cold water in 32*C heat.

MY E MAIL

Dear Shreyan

Thank you for your response.

I did not select the hotel as you did not give selection option.

I would not have selected the hotel if you had informed me that there fan system to cool the room was out of order.

It was 32*C and many guests telephoned your office in the presence of the tour guide.

My safe did not work as it was the battery was down. I did report this but nothing was done. I had also informed the tour guide Amar and left my passports in the safe.



The email request at 8.00am to prepare bedding on a sofa bed was not an unreasonable one but you could not be bothered to e mail the hotel.

My profession does matter as you exploit IT consultants from India. You told me hotels charge extra for air conditioning.

If I do not get my full refund I will commence legal proceedings and I will do it with the other guests who were unsatisfied.

We will put this review on your website.



10 out of 10 to Amar the tour guide and Bruce the driver. They were both absolutely brilliant.

DR A GANDECHA