Our home was built by Pulte in Sun City 5.5 years...

Our home was built by Pulte in Sun City 5.5 years ago. In Feb of 2015 RCS installed the garage door. The opener they used was so noisy that it could be heard throughout the entire home so I replaced it after 18 months. Now, I just had a spring break and when they were replaced it was discovered that RCS used two totally different length and gauge springs when they installed the door. The photo shown is the original springs. The top spring in the photo is a 22 inch spring and the bottom spring (the one that broke) is a 25 inch one. While one can determine the lift rating of two different springs and then order to get a matching set, I feel this was just a company using what was available knowing one of the springs would give out faster due to the difference in sizes.
Funny thing, their sticker on the door says "Right from the Start"
UPDATE!

While I was disappointed in the fact that the springs were different sizes after further research I find that 30% of the manufacturers and repair business do this to save on inventory. Nothing underhanded should be taken from this fact.

Note the Incredible response from Bob S. the owner of RCS garage doors. While I have already replaced my springs on my own, he offered to make me a satisfied customer by going above and beyond the call of customer service to make it "Right to the End"
Thank you for the offer Bob - GREAT CUSTOMER SERVICE!
I'm changing my review from two stars to FIVE stars based on Bob's willingness to do more than the right thing!

Kevin VanA.