This place is a joke. Our family booked a night he...

This place is a joke. Our family booked a night here at $450.00/night.
Only to be told that the hotel is full and you can't book a supper Reservation. Then they conviently tack on 20% tips and gratuity to your bill plus a $5 delivery charge if you want to order room service. Plus they won't let your kids eat Free as they say they can when you book a reservation in the restaurant. This place doesn't feel welcoming at all . Staff are rude and not helpful at all. I will never be back. Definitely not family friendly. We checked in at 11am and they didn't mention that the hotel is full and we should make a supper Reservation. Now there totally full so I guess we drive an hour to eat supper. Or you can go sit at a bar with your kids. Lol.... At $500/night I really expected more than this.

This place is a money grab. Ide keep going to Banff next time, or find another place to stay.

I give it a 3/10 and only because the kids had fun at the pool and the room is nice.