I've had to contact iiNet twice recently, once to ...

I've had to contact iiNet twice recently, once to change my address and once to update my payment details. Both customer support employees that I have dealt with have been absolutely outstanding. They were both bubbly characters, and honestly brightened my day immensely. Incidentally they were both from offices in South Africa and seem to genuinely enjoy talking to clients in Australia; I even ended up staying on the call for extra time just chatting about all sorts of stuff. The best customer service experience I've ever had (and I've previously stayed in the gold class Emirates lounge in Dubai so that's saying an awful lot!)