Mandi Kraus

Review of Fox Valley Humane Association

Ive been adopting and donating to FVHA for over 20...

Ive been adopting and donating to FVHA for over 20 years and we've had nothing but good experiences until recently.

We are trying to adopt a dog but everytime we find one on the website we are interested in when we go in to meet them they are already adopted. The website could be more accurate.

Also Ive had a few meet and greets ripped away from us. The first one was scheduled 2 weeks ago and when my family and I got there the dog was adopted out, they didnt call me to cancel it or say post "adoption pending" on the dog to ensure this didnt happen.
The second and third ones were scheduled for this last Saturday, my family and I were seconds away from walking out the door to meet some fosters that we were interested in and I noticed 2 missed calls on my phone. I listed to the voicemails. The first one was at 930 saying "please call back to confirm your appointment." The second one was at 11 saying "since we didnt hear back from you, the appointment has been cancelled".
To my knowledge the appoinment was set and I only had to call back if the times didnt work or if I had any questions....so it boils down to, since I wasnt by my phone between 930 and 11 the morning of, due to preparing my house for a prospective four legged visitor and getting my family ready for this meet and greet, I have to miss out on the appointment I had been looking forward to and preparing for.

Of coarse Im frustrated, upset and confused by this, so I called back. The chipper voice on the other side of the line said "Im sorry theres nothing I can do". No trace of sympathy or compassion in her tone, no follow up with any notions of willingness to help or fix this...nothing. So I ask to speak to somebody else, somebody who can help me. This is was followed by a laugh...thats right, she laughed. Im on the brink of tears and she laughed at me, with a voice even chipper then before she stated, "theres noone else here". I have never felt so disrespected and, quite frankly, disregarded in my life. She had no compassion for me or the situation.

Their lack of communication and track record for error in the last month alone is frustrating and unprofessional to say the least.

I am so disappointed in what FVHA has become. Im not doubting that they take good care of their animals but they certainly do not take good care of prospective adopters and seem to be in no hurry to rehome these animals and that is sad.

Had the lady I spoke with been more genuine and helpful I may not have taken that cancelled appointment as hard. No, I probably would have but I would have at least given FVHA another chance.

Unfortunately my adoptions, donations and referrals to FVHA stop now. There are other shelters out there for me to support. Just stinks that the one that is local has to to be the way that it is.

So sad.