Kate Arvidson

Review of Hillcrest Golf Club

The course is beautiful, the price is fair, we had...

The course is beautiful, the price is fair, we had a blast playing with the two guys we were matched with, and 99% of the staff is fantastic. But this is a 3-star review because of two people: a rude ranger and pro shop attendant (perhaps the manager?). At the 6th hole, a ranger told us we weren't keeping pace and needed to hurry it up. We said we would but that we were surprised because we were on about a 2-hour pace (we finished in 2hrs, 10min). We also explained that we had to wait on the 4th tee for a while due to a posted sign that says you can't tee off until the 5th green is clear. His response was a sarcastic, "Did you wait 20 minutes? Because you're 20 minutes off pace." He then shadowed us the rest of the hole and condescendingly told us he would "help us" get on pace -- he did this by pointing out my ball to me (which I saw before he did) and then wouldn't move until I approached my ball. After we finished our round, I decided to ask what the pace is and share our negative experience with the ranger. I was told pace is 2 hours and when I explained we finished in 2h 10m and that the ranger was rude to our group, I was met with an exasperated, annoyed explanation that we were too far behind and that we needed to keep up with the group in front of us. Nothing in response to the rudeness of their ranger; no acknowledgement that we were actually on pace. The purpose of keeping pace is to prevent the golf course from getting backed up -- the people behind us never caught us and often weren't on the tee by the time we were putting. We weren't holding anyone up and 2hrs is a fast pace quite frankly. I've been golfing for over 20 years and I've never experienced such a blatant disregard for the customer. If you disagree with me, fine, but at least be courteous and take the feedback. It's not okay for your staff to make sarcastic or condescending remarks to your customers. Or at least it shouldn't be.

With that said, everyone else was wonderful and the course is great.