When I first went to Galles Chevy I was impressed ...

When I first went to Galles Chevy I was impressed with the salesman,Ed, in the used car department. After much deliberation it became apparent that a new car lease was the way to go (mainly due to there used vehicles being priced well above blue book). I was given a new car salesperson, Ryan. Everything seemed to be going well and the leasing was taken care of after several hours. I picked up the vehicle the next day and then the problems started. They had to have a trailer hitch installed. They said they would contact me later that day or the next day to to set up the appointment. Well the next day came and went with no contact so I called them. Again I was told they would have it taken care of. I advised them that I needed it in a week as I had plans that required the use of the hitch. After the weekend I called them yet again and was given the same story. On Wednesday I had to call again because I STILL hadn't heard anything from the dealership. This time no one at the dealership knew who I was or that they leased me a car the week before. I had to threaten to come to the dealership and cause a scene before they finally found me in their system. I was told they would not be installing the hitch but that a local u-haul would be. They told me they would call over there and send a check over so that all I had to do was make the appointment. Luckily U-haul was able to get me in the next day. When I arrived I was informed that I would have to pay over $200 for the installation! Back on the phone to the dealership where I was informed they didn't send a check over and I should have picked it up. After an intense conversation they agreed to bring the check over. Finally, over a week after I got the car, the hitch was installed.
This brings me to today. Exactly one month after leasing a new vehicle and the first payment was due. I was concerned as I had not received anything from the leasing company (GM Financial). I called GM Financial and after many different people and much aggravation at them not being able to locate my account a supervisor decided to call the dealership. Apparently the dealership had never sent the paperwork to the leasing company which explains why they could not find my account. DON'T DEAL WITH THIS COMPANY! THEY ARE HORRIBLE !