Common theme-Internet quit working this morning ap...

Common theme-Internet quit working this morning approx. 6a.m., been calling the customer support (main) number and it automatically goes to busy signal and asks if I want to pay an extra .75 cents for auto call back when line is open. I think they have planned outages sometimes and that they have their lines automatically go busy so they don t have to field calls with upset customers. If not, then this is really bad service and as others have said they know they re the only game in this area. There are currently no weather related incidents that should be causing any issues. If there were other options, I would at this point take my hard earned money there. My wife depends on having Internet for work so....(started this around 6am, it s now 820 am and they re still not even answering their line during business hours?!)