The hotel itself is very nice, and my conference r...

The hotel itself is very nice, and my conference recommended them as an alternate location if I couldn't get into the conference the hotel was being held at. The food on-site is great and the rooms offer great views of the beach and the city. The property is clean, too. However, the hotel feels mismanaged. When trying to book, I couldn't book through the hotel because they never picked up the phone, and when they did, I got transferred around without getting a straight answer. On trying to get reimbursed, they told my coworker that there is no record of her staying for the first night when we checked in. They lost our credit card information when they switched computer systems during the week. I might consider staying again but would explore other options before having to deal with the Sirata management again. Since getting home, it's been a headache.