My father was a resident at Friendship Village for...

My father was a resident at Friendship Village for 10 years. He was 94 when he passed in March 2021. He had many great memories and events at FV from water volleyball, to the talent show. The staff was very kind to him.
My disappointment comes from the entrance fee he paid to enter FV. This fee was to be 90% refunded after his passing. My father passed over 7 months ago but FV WILL NOT release the entrance fee, because they claim his old apartment is not occupied. He has not been in that apartment for OVER 2 years. When I call it always goes to voice mail, and emails are slow to be responded to and have no resolve.
I would love to give Friendship Village a 5 star review once my father s money is returned and we can finally settle his estate.