Charge fee and insurance that does not specify the...

Charge fee and insurance that does not specify the page where one bought (take off). The attention of the staff that almost none speaks Spanish is regular, they are not friendly or try to help the guest except Miss Jackie. The lady who attends the front desk at night is unpleasant. The shampoo and conditioner only left it the first day, then I had to ask for it. I received a message on the phone and since I did not know how to use it, I asked for help on the frontdesk by phone and they told me to read the instructions. The wifi is NOT free as they promote. They charge it within the fee of $ 34 per day. They charge x credit card advance the 34 dollars plus 16 insurance per day that if I do not "break" anything, the Bank will return it to me in 7/10 working days. A shameful scam. When one questions this to the hotel staff, everyone up to the manager gets nervous and the inconsistent explanations begin. Outside of that, the rooms are comfortable.