Marie Harris

Review of Residence Inn at Riverplace

The hotel room was clean and spacious. I appreciat...

The hotel room was clean and spacious. I appreciated the activities in the lobby and the breakfast was great. Took my kid to the pool and it was disgustingly dirty. When getting out I actually spotted a little poop pebble outside of the pool! YUK. On our check out day we had an early morning dr. appointment. We packed most of our stuff but were going to come back and get the rest. Two hours before check out we returned to find all of our stuff gone. Tons of food in the fridge - gone! Medication - gone! When we asked the front desk, they said it had been thrown out. When we told them about the medication that was left in the fridge and how expensive it was they quickly retracted their statements and said that they kept them in a fridgerated locker to see if the owner would come back and claim the items... They returned most of our stuff, but it was so strange that they would enter the room and remove all of the stuff (which incuded our baby crib, toiletries, food and other items) several hours before check out. Their customer service was terrible; they were acting like it was our fault for leaving the room in the morning, even though we returned well before check out time.